SHIPPING & TRACKING

 

SHIPPING COSTS

We offer shipping in Australia & New Zealand. Unfortunately we do not offer shipping to any other countries at this time. All orders are sent via Sendle or Australia Post. Tracking details will be provided to you via the email you have provided once a shipping label has been created. 
Flat Rate Australia Wide Sendle Standard Shipping (Approx 1-6 Business Days) $7.95
Free Shipping over $100 (Australia only) FREE
Flat Rate New Zealand Shipping Australia Post (Under 1kg) (Approx 10-12 Business Days) $19.95

DELIVERY TIME FRAMES

All orders are dispatched within 2 business days with the exception of personalised orders. Possible 1-2 business day delays with dispatch during busy holiday periods (Christmas, Boxing Day, New Years And Easter). Personalised orders can take up to 10 business days to prepare before dispatch. If your order contains personalised products all products within the order will be dispatched together in the same delivery.
Domestic orders will be delivered within approximately 1-6 business days after dispatch as advised by Sendle. Shipping times for orders sent via Australia Post may vary due to delays.
Lamb&Ewe are not responsible for any late deliveries however if your delivery is not received within the estimated time frame please contact us and we will contact Sendle or Australia Post on your behalf.

INCORRECT ADDRESS OR RETURNED UNDELIVERED

If the parcel is unable to be delivered due to an incorrect delivery address provided by you, or if the parcel is returned to Lamb&Ewe as undelivered you will be required to pay for the postage costs to resend your order.

HOW TO TRACK YOUR DELIVERY

You can find the tracking ID for your delivery in the shipping confirmation email we send to you once your order has been dispatched. You can track your order by either clicking the link in the email or via the Sendle website here. If you haven't received a shipping confirmation email in 72 hours please feel free to contact us as you may have accidentally provided us with an incorrect email address or due to other technical issues.

SUMMARY OF SHIPPING & DELIVERY POLICY

  • Orders will be packed and arranged for dispatch within 2 business days.
  • Tracking number will be provided in your shipping confirmation email once your order has been arranged for dispatch.
  • Dispatch delays may occur for orders placed over the weekend, during sales times, when a new product is released and unforeseen circumstances.
  • Shipping pricing excludes Wholesale orders (pricing will be provided upon reviewing your order).

​Once your order has been shipped, Lamb&Ewe can accept no responsibility for delivery delay of your package. This can be a result of a delay cause by our carrier that we have no control over or by any event which is out of our reasonable control or foresightAll orders will be delivered via signature on delivery, if nobody is home to receive it, the parcel will be dropped off at your local authorised Sendle or Australia Post newsagent or similar.

HAS COVID-19 AFFECTED DELIVERY TIMES?

COVID-19 has not affected our dispatch time but you may experience slower than usual delivery times. Our courier Sendle has advised that deliveries should be received within 1-6 business days after dispatch however Australia Post's delivery times appear to be affected.
International delivery with Australia Post is currently experiencing delays due to COVID-19. Please expect delays.